COVID-19 service update - Click Here . Save 2.5% for online orders over £150 placed before Friday 14th August - Use code AUG20 during checkout

COVID-19 SERVICE UPDATE


COVID-19 SERVICE UPDATE

During these challenging times, we have fewer team members than normal, our phone lines maybe extremely busy. We would like to assure all our customers that we are doing everything we can to ensure we can supply you with the products you need, safely & as quickly as possible.

You can place your order online.

If your question isn't answered here please email our Customer Support team

CURRENT OPENING HOURS

Bristol Branch: 
  • Monday - Friday 8am - 4:30pm 
  • Saturday 8am - 11:30am

  • Sunday Closed. 
  • Internet & Telephone Sales : Friday 8am - 4:30pm Saturday 8am - 11:30am
Clevedon Branch: 
  • Monday - Friday 8am - 4:30pm 
  • Saturday 8am - 11:30am

  • Sunday Closed.

CURRENT SERVICES

Stocks & Availability

 
Status:98% product availability.
Details:We are holding plenty of standard stock across our product ranges. Made to measure products are being manufactured as normal.

Website & Telephone Sales

 
Website:Our websites are active and taking orders. You can place your order online 24 hours a day.
Telephone:Our telephone lines can be extremely busy. We recommend placing your order online

Customer Support

 
Status:Our customer service team are operating with reduced numbers.
Details:

We recommend you contact us by email. For all customers service enquiries please contact us via email.

Please provide your order number. post code & contact details.

We are trying our best to get back to customers as quickly as possible, but please allow 3 working days.

Dispatch

 
Status:Majority of orders are being dispatched within 2 working days.
Details:

Our warehouse staff are working hard to dispatch your order as soon as possible, the majority of orders are now being dispatched within 2 working days.

However, due to safe 2m working practices and the levels of demand this can vary. You will be notified by email once your goods have been dispatched.

Deliveries

 
Status:90% of deliveries are being delivered in full and on time
Details:

Like us, our carrier networks are also facing difficulties and high volumes of deliveries during these times. We cannot guarantee next day, AM or Saturday deliveries at this current time.

Therefore deliveries can take a few days longer than normal.

You should not book machinery or labour until your goods have been received.

Some deliveries with multiple items may be delivered on separate lorries and on different days. 

Areas with Known Delivery Issues

 
Status:Some areas have known backlogs and delivery delays.
Details:

We are aware of issues effecting

  • No Issues Currently Reported

Local Business

 
Status:Servicing local businesses.
Details:

Our trade counters are currently open for collection.

For the safety of our staff and customers there are strict social distancing practices, which must be followed.

 We will update this page on a regular basis. Thank you for your understanding and support, 

Updated : 8th Jule 2020


COVID-19 service update - Click Here . Save 2.5% for online orders over £150 placed before Friday 14th August - Use code AUG20 during checkout