Privacy Policy
Privacy Policy
1. General Information
This Privacy Policy explains how Master Plastics (SW) Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website or services.
We take your privacy seriously and are committed to handling your personal information transparently and securely. By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
This policy is designed to help you understand:
- What personal data we collect
- Why we collect it
- How we use and protect it
- Your rights in relation to your personal data
We encourage you to read this policy carefully so you are fully informed about how your information is handled and how you can control your privacy.
2. Your Data Protection Rights
Under UK data protection law, including the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict certain types of data processing
- Withdraw consent where processing is based on consent
You may exercise these rights at any time by contacting us in writing using the contact details provided at the end of this policy.
While we take appropriate technical and organisational measures to protect your personal data, no method of transmission over the internet is completely secure. As such, we cannot guarantee absolute security and advise users to be aware of the inherent risks of online data transmission.
Our website may contain links to third-party websites. We have no control over the content or privacy practices of those external sites and accept no responsibility for them. We encourage you to review the privacy policies of any third-party websites you visit.
3. Management of Your Personal Data
You may be able to view, update, or correct certain personal data through your account or by contacting us directly.
You can choose whether to receive promotional communications from us via:
- SMS
- Telephone
- Postal mail
If you receive marketing communications and wish to opt out, you can do so by following the unsubscribe instructions included in those messages or by contacting us directly.
Please note that opting out of marketing communications does not affect essential service-related communications, such as order confirmations, delivery updates, or important account notices.
4. Information We Collect
We collect personal data to operate our business and provide you with our products and services effectively. This data may include:
- Information you provide directly (such as name, address, email, phone number, and payment details when placing an order)
- Technical data such as IP address, browser type, device information, and usage data
- Information collected via cookies and similar technologies
- Information received from third parties, where permitted by law
The type and amount of data collected depends on how you interact with our website and services.
5. How We Use Your Information
We use your personal data for the following purposes:
- To process orders and deliver products or services
- To manage customer accounts and provide customer support
- To improve, personalise, and develop our website and services
- To communicate with you, including responding to enquiries and sending service updates
- To send marketing communications where permitted
- To comply with legal and regulatory obligations
Where possible, we use safeguards to limit unnecessary data processing and prevent inappropriate data combinations.
6. Sharing Your Information
We only share your personal data where necessary and in accordance with data protection laws. This may include sharing data with:
- Payment processors, banks, and financial institutions to process transactions and prevent fraud
- Delivery partners and logistics providers to fulfil orders
- Service providers or contractors who support our business operations (such as IT, customer support, or security services)
- Group companies or affiliates, where applicable
- Legal or regulatory authorities where required by law
Any third parties processing personal data on our behalf are required to comply with strict data protection and confidentiality obligations and may not use your data for any other purpose.
In the event of a business sale, merger, or transfer of assets, personal data may be transferred as part of that transaction, subject to appropriate safeguards.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
8. Contact Information
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your data protection rights, please contact us:
Email: info@masterplastics.co.uk
Postal Address:
Master Plastics (SW) Ltd
3 Small Street
St Philips
Bristol
BS2 0SQ
United Kingdom